LDAP logins fail periodically until someone logs in with a JIRA internal DB user

This issue has occurred repeatedly since we've upgraded to version 5.0 and began using LDAP integration. It happens at least once every 24 hours.

What occurs is this:

1. A user complains that they can't login (all of our users are now LDAP authenticated).

2. I attempt to login with my LDAP credentials, which also fail.

3. I login as our jiraadmin user (stored in the internal DB), which succeeds.

4. After I do that, everyone can login with LDAP again.

The logs don't provide much information that we can use, not sure what is causing this or what we can modify to stop it.

1 answer

If only LDAP users are having this problem I kindly suggest you to create a support ticket and attach your jira logs for analysis.

According to this scenario I guessthat these LDAP users do not have the default group to allow log into Jira which is: "jira-users".


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

239 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you