LDAP logins fail periodically until someone logs in with a JIRA internal DB user

[Patrick Toma]

This issue has occurred repeatedly since we've upgraded to version 5.0 and began using LDAP integration. It happens at least once every 24 hours.

What occurs is this:

1. A user complains that they can't login (all of our users are now LDAP authenticated).

2. I attempt to login with my LDAP credentials, which also fail.

3. I login as our jiraadmin user (stored in the internal DB), which succeeds.

4. After I do that, everyone can login with LDAP again.

The logs don't provide much information that we can use, not sure what is causing this or what we can modify to stop it.

[Bernardo Acevedo [Atlassian]]

If only LDAP users are having this problem I kindly suggest you to create a support ticket and attach your jira logs for analysis.

According to this scenario I guessthat these LDAP users do not have the default group to allow log into Jira which is: "jira-users".

Bernardo