LDAP as Authenticator

[Chad Roberts]

We have migrating from 3.13 to 4.4.5 and now to 5.2.7 I was unable to get the LDAP authentication to work with an Internal Directory. It did not work in 4.4.5 and now 5.2.7. I have followed all of the documentation I can find on the web and atlassians knowledge base. Is there something in particular I am missing? This worked fine in 3.13 using the osusers.xml. Currently users are having for reset there passwords to login to Jira since it is not communicating with LDAP. When I run the Tests within the Jira gui they all come back fine. Not sure what to try next.

Thanks for the help.

[Chad Roberts · Accepted solution]

So the fix for our problem was to re-create the users in the Delegated LDAP Directory and then add them back to the Interal Directory User Groups. Jira-users, Jira-Administrators etc. Users where then able to authenticate via LDAP.

[Zul NS _Atlassian_]

I believe you had follow the steps in here to upgrade? If yes, just checking whether or not you've copied the osuser.xml from JIRA 3.13 directory to JIRA 4.4.5 directory during the upgrade? You will need the file when upgrading from version prior to JIRA 4.3.

With that, you should be able to see a Delegated type connection to LDAP in User Directories.

[Chad Roberts]

So the fix for our problem was to re-create the users in the Delegated LDAP Directory and then add them back to the Interal Directory User Groups. Jira-users, Jira-Administrators etc. Users where then able to authenticate via LDAP.

[Zul NS _Atlassian_]

Although its a bit troublesome, that'll work as well. Glad to know the issue was solved. :)