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LDAP account shows inactive in jira



One particular account in JIRA shows inactive. user is not able to login.

It is LDAP account and active on LDAP server.  We did synchronise the LDAP and still same issue.


Can anybody please help asap? 

6 answers

0 votes

Have you disabled them in the JIRA interface?

I can not disable account as it is LDAP Account. User is part of JIRA users group.

You can still disable them in the application - that's not a flag in LDAP

0 votes
Rodrigo Rosa Atlassian Team Sep 29, 2015

Is the user  a member of any group which has a "JIRA Users" global permission? I ask because if the user is not a member of that group, they would be changed to disabled and not consume any JIRA license,.

Did you solve this problem? If yes how? Thank you

We have same problem as well. Has anyone solve this issue? 

@Rodrigo Rosa: User is a member of global permission.

Each user which is new our company  has same problem. Please leave your solution here if possible. 

This solution worked for me without changing OU:

  1. Login with the local account.
  2. Edit your LDAP connector settings and uncheck the following checkbox in Advanced settings section:
    Screen Shot 2019-02-01 at 11.55.44.png
  3. Force the full synchronisation.

Is this solution works for any one?

This solution does not work at all

No this solution did not work for me

I have a workaround for this issue:

1.Go to your Active Directory or MIM find and enable user. (Even if user is enabled)

2. Go to Jira User management -> User directories and Synchronize Active Directory server.

Works for me.

I'm still trying to find a root cause for this.

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