LDAP account shows inactive in jira

HI,

 

One particular account in JIRA shows inactive. user is not able to login.

It is LDAP account and active on LDAP server.  We did synchronise the LDAP and still same issue.

 

Can anybody please help asap? 

3 answers

0 vote

Have you disabled them in the JIRA interface?

I can not disable account as it is LDAP Account. User is part of JIRA users group.

You can still disable them in the application - that's not a flag in LDAP

Is the user  a member of any group which has a "JIRA Users" global permission? I ask because if the user is not a member of that group, they would be changed to disabled and not consume any JIRA license,.

Did you solve this problem? If yes how? Thank you

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