LDAP account shows inactive in jira

[Siddu Angadi]

HI,

One particular account in JIRA shows inactive. user is not able to login.

It is LDAP account and active on LDAP server.  We did synchronise the LDAP and still same issue.

Can anybody please help asap? 

[Nic Brough _Adaptavist_]

Have you disabled them in the JIRA interface?

[Siddu Angadi]

I can not disable account as it is LDAP Account. User is part of JIRA users group.

[Nic Brough _Adaptavist_]

You can still disable them in the application - that's not a flag in LDAP

[Rodrigo Rosa]

Is the user  a member of any group which has a "JIRA Users" global permission? I ask because if the user is not a member of that group, they would be changed to disabled and not consume any JIRA license,.

[Jan Uhlik]

Did you solve this problem? If yes how? Thank you

[fatma polat]

We have same problem as well. Has anyone solve this issue? 

@Rodrigo Rosa: User is a member of global permission.

Each user which is new our company  has same problem. Please leave your solution here if possible. 

[Nastja K]

This solution worked for me without changing OU:

1. Login with the local account.
2. Edit your LDAP connector settings and uncheck the following checkbox in Advanced settings section:
   
3. Force the full synchronisation.

[Prashant Mali]

Is this solution works for any one?

[Shaun Ng]

This solution does not work at all

[Richard Duffy]

No this solution did not work for me

[Alanas Spalvys]

I have a workaround for this issue:

1.Go to your Active Directory or MIM find and enable user. (Even if user is enabled)

2. Go to Jira User management -> User directories and Synchronize Active Directory server.

Works for me.

I'm still trying to find a root cause for this.