One particular account in JIRA shows inactive. user is not able to login.
It is LDAP account and active on LDAP server. We did synchronise the LDAP and still same issue.
Can anybody please help asap?
I have a workaround for this issue:
1.Go to your Active Directory or MIM find and enable user. (Even if user is enabled)
2. Go to Jira User management -> User directories and Synchronize Active Directory server.
Works for me.
I'm still trying to find a root cause for this.
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