LDAP Case Insensitive Usernames

Good Morning

We currently using JIRA 6.11 with LDAP directory intergration.

Usernames are case sensitive, so the when logging into JIRA users need to enter their username in the same format as Active Directory which is often unknown.

I’ve searched the forum and whilst there are lots of discussion about LDAP I can see how to make the username case insensitive.

Is it possible to make the username case insensitive?

Thank you. Best Regards


4 answers

1 accepted

0 votes
Accepted answer

Thank you for taking the time to reply to this thread.

It seems that usernames aren't case sensitive.

Best Regards


Hi Ben, that's very interesting because I've just tested JIRA authentication with AD and I tested using different case then what is in the AD and the user was able to authenticate with no problems.

Are you using any kind of SSO sytem or any customization in JIRA user management?


Did you find a solution Ben? We are about to cut over to an LDAP integration and you have me worried ...

Hello Tom

Yes we tested with a number of accounts that are all in lower case and in mixed case and the user name isn't case sensitive.

The error we were experiencing is thought to be due to a communication issue between our JIRA server and DC.

Hope that helps.


0 votes
Davin Studer Community Champion Jan 30, 2014

In our system username is not case sensitive either ... password definitely is, but not username.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,097 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you