Kindly let me know whether we can define SLA for each step in a workflow.

Kindly let me know whether we can define SLA for each step in a workflow.
e.g.. if we wish to generate SLA for transition from creating a ticket to going to next state of phase in workflow as 20 minutes how it can be achieved in JIRA?

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If you use the JIRA Service Desk plugin, you can define different metrics (SLAs) for the different transitions.

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