I'm not sure if this question belongs here or with Kayako, but I've integraded a bridge app on the kayako software. This basically creates a "create new/link to existing issue" option in every customer ticket.
Problem is that the responsive time for creating a new issue is 30+ seconds. This is not workable. Could this be a JIRA issue serving the project information very slow? Or would it rather be a Kayako vendor issue?
Suggestions on diagnosing this are welcome!
I'd start by testing both ends without the link, and then with it. If JIRA is responsive when creating the issues without the bridge, then you know it's the other end. If it's slow, then it's something in JIRA.
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