I'm not sure if this question belongs here or with Kayako, but I've integraded a bridge app on the kayako software. This basically creates a "create new/link to existing issue" option in every customer ticket.
Problem is that the responsive time for creating a new issue is 30+ seconds. This is not workable. Could this be a JIRA issue serving the project information very slow? Or would it rather be a Kayako vendor issue?
Suggestions on diagnosing this are welcome!
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