Kanban Board Empty

[Ben Hizak]

Our team woke up this morning to find all of our Kanban boards empty (except for the 'done' column). 

All tickets still exist, and no status changes were visible. Help?

I saw this possible issue,

1. tried the implement the solution which is to Reindex, but I could not find the reindexing screen (was it removed for hosted clients?)
2. "Find the Fix Version/s and Click show in operation column",  I couldn't find 'show in operation'
   
3. Removing Kanban board sub-filter fixVersion in unreleasedVersions() OR fixVersion is EMPTY did not solve the problem.

[Thomas Schlegel]

Hi Ben,

did you check the configuration of your Kanban boards? Are all the status applied to the correct column?

You have already tagged your question with "index", yes, it might be an indexing problem. Did you already try reindexing? 

Do you see any error in the logfiles?

[Ben Hizak]

Thank you. Yes, I just updated the question please see.

Also, it does not explain what happened overnnight.

[Thomas Schlegel]

Ah, you are on Jira Cloud. There you can't reindex on your own, that's true. 

Maybe it is worth opening a support case with Atlassian. They can have a look on your cloud environment.

[Ben Hizak]

Thank you!

[Warren]

Hi

Thomas, you can reindex on Jira Cloud, as long as you're an Administrator.  Go to Project Settings and you get the option

[Thomas Schlegel]

Hi Warren,

strange, I don't have this option: