Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Json file from Zendesk into Service Desk

I am trying to export data from zendesk and import into service desk. I have exported a tickets.json from zendesk. How do i go about importing that into service desk, I see an option to import a json file in service desk, but just wanted to understand how does that work, when i start the import, am i going to be given an option to import into any particular service desk project and map fields etc.,? just wanted to make sure i do not accidentally import that into any other project.

1 answer

Hi, RamR!

I fully understand that the answer may not be relevant to you anymore, but I hope it would be of great help to others who face a similar issue. My answer would be – Help Desk Migration service. If you haven’t heard about it – it is an automated solution that allows you to make a switch from one help desk to another without losing any important data. And, it’s available on Atlassian Marketplace, too:

Here at Help Desk Migration, we offer a free trial, so you can easily test out the tool and see how it works in your particular case. And if you’ll like it, you can proceed to the full migration. Just drop us a line and we’ll be more than welcome to help.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you