JiraSeraphSecurityService.getRequiredRoles

I have this error after backup and restore the JIRA on another server


description The server encountered an internal error that prevented it from fulfilling this request.

exception

java.lang.NullPointerException
	com.atlassian.jira.plugin.webwork.JiraSeraphSecurityService.getRequiredRoles(JiraSeraphSecurityService.java:44)
	com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:121)
	com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100)
	com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:172)
	com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.util.profiling.filters.ProfilingFilter.doFilter(ProfilingFilter.java:99)
	com.atlassian.jira.web.filters.JIRAProfilingFilter.doFilter(JIRAProfilingFilter.java:19)
	com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
	org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
	org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
	com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:88)
	com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:59)
	com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:55)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:71)
	com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:49)
	com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
	com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:79)
	com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:41)
	com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
	com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:60)

1 answer

It seems that you use Seraph -custom autentification for JIRA. To use it you should not only restore from buckup, but also add several plugins. Ask your developer who created custom autentification about it.

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