i am trying to install Jiraservice desk as we are migrating to a local hosting. we have a Windows server 2012 and everytime i try to perform the first setup to link it to our DB i get this error. I have been trying to resolve it by removing the lockfile as well as plugins but still no resolution. Can someone point me into the right direction.
The lock file exists to stop you running more than one JIRA against a home directory and database. Removing it will not help you - it's there for a reason.
What does your log file say is the reason it's failing? (Check atlassian-jira.log from startup through to the error)
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