Jira won't start after upgrading some plugins and Tomcat Crash!!!

[guillermor@computecsrl.com.ar]

Good Morning. I am having a very very serious problem. I upgraded to the latest version of Jira plugins. After this I can not enter more to Jira , in the browser I get the following message:
"The requested resource () is not available." APACHE TOMCAT 6.0.32.

Please I need urgent help on how to resolve this. I look forward to any indication.
(Sorry for my poor English level ..)

[Radu Dumitriu]

logs ? any more info ?

[Nic Brough -Adaptavist-]

That simply means Tomcat couldn't get Jira to start.

You need to read the application log to find out why. Should be atlassian-jira.log, but you can also look at catalina.out in the tomcat log directory too (it's often longer and hence more painful to understand, but can tell you more)

[Ramiro Pointis]

Hi, I found this. Check here for ensure it isn't the same problem.

[guillermor@computecsrl.com.ar]

catalina.2012-04-27.log

INFO: Starting Servlet Engine: Apache Tomcat/6.0.32

27/04/2012 11:29:33 org.apache.catalina.core.StandardContext start

GRAVE: Error listenerStart

27/04/2012 11:29:33 org.apache.catalina.core.StandardContext start

GRAVE: Falló en arranque del Contexto [] debido a errores previos

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearReferencesThreads

GRAVE: The web application [] appears to have started a thread named [QuartzWorker-0] but has failed to stop it. This is very likely to create a memory leak.

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearReferencesThreads

GRAVE: The web application [] appears to have started a thread named [QuartzWorker-1] but has failed to stop it. This is very likely to create a memory leak.

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearReferencesThreads

GRAVE: The web application [] appears to have started a thread named [MySQL Statement Cancellation Timer] but has failed to stop it. This is very likely to create a memory leak.

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearThreadLocalMap

GRAVE: The web application [] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@1898115]) and a value of type [org.dom4j.DocumentFactory] (value [org.dom4j.DocumentFactory@79b177]) but failed to remove it when the web application was stopped. This is very likely to create a memory leak.

27/04/2012 11:29:35 org.apache.coyote.http11.Http11AprProtocol start

INFO: Arrancando Coyote HTTP/1.1 en puerto http-8100

27/04/2012 11:29:35 org.apache.catalina.startup.Catalina start

INFO: Server startup in 10103 ms

[Ramiro Pointis]

It looks like something is blocking the process. Have you tried to restart the service?

[guillermor@computecsrl.com.ar]

Sorry, but as I define it? I mean the text would have to put in the definition.

[guillermor@computecsrl.com.ar]

yes, i tried to star the service many time no further good results ... when I run the file "c: \ Program Files \ Atlassian \ JIRA \ bin \startup.bat" I get the following: "neither the JAVA_HOME nor the JRE_HOME environment variable is defined"

[guillermor@computecsrl.com.ar]

Here is a extract of jira.log

"27/04/2012 11:29:25 org.apache.catalina.realm.JAASRealm setContainer

INFO: Set JAAS app name Catalina

27/04/2012 11:29:25 org.apache.catalina.core.StandardService start

INFO: Arrancando servicio Catalina

27/04/2012 11:29:25 org.apache.catalina.core.StandardEngine start

INFO: Starting Servlet Engine: Apache Tomcat/6.0.32

27/04/2012 11:29:33 org.apache.catalina.core.StandardContext start

GRAVE: Error listenerStart

27/04/2012 11:29:33 org.apache.catalina.core.StandardContext start

GRAVE: Falló en arranque del Contexto [] debido a errores previos

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearReferencesThreads

GRAVE: The web application [] appears to have started a thread named [QuartzWorker-0] but has failed to stop it. This is very likely to create a memory leak.

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearReferencesThreads

GRAVE: The web application [] appears to have started a thread named [QuartzWorker-1] but has failed to stop it. This is very likely to create a memory leak.

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearReferencesThreads

GRAVE: The web application [] appears to have started a thread named [MySQL Statement Cancellation Timer] but has failed to stop it. This is very likely to create a memory leak.

27/04/2012 11:29:34 org.apache.catalina.loader.WebappClassLoader clearThreadLocalMap

GRAVE: The web application [] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@1898115]) and a value of type [org.dom4j.DocumentFactory] (value [org.dom4j.DocumentFactory@79b177]) but failed to remove it when the web application was stopped. This is very likely to create a memory leak.

27/04/2012 11:29:35 org.apache.coyote.http11.Http11AprProtocol start

INFO: Arrancando Coyote HTTP/1.1 en puerto http-8100

27/04/2012 11:29:35 org.apache.catalina.startup.Catalina start

INFO: Server startup in 10103 ms"

[Ramiro Pointis]

Have you already defined this variables into the Variable Enviroment into the system properties?

[Ramiro Pointis]

For example, JAVA_HOME C:\Program Files (x86)\Java\jdk1.6.0_30

Here it is some documentation:

https://developer.atlassian.com/display/DOCS/Setting+JAVA_HOME

Or you can look here:

http://confluence.atlassian.com/display/DOC/Setting+the+JAVA_HOME+Variable+in+Windows

[Radu Dumitriu]

Here's your problem: You are running with JRE 7. Please install a JDK 1.6, point it correctly to it and retry.

[guillermor@computecsrl.com.ar]

Well, after correcting what you indicated to me I have the following error if I run startup.bat:

The JAVA_HOME environment variable is not defined correctly

This environment variable is needed to run this program

NB: JAVA_HOME should point to a JDK not a JRE

I point the JAVA_HOME to " c:\Program Files\Java\jre7\ " I don't have JDK

[Ramiro Pointis]

Exactly, you need to have the 1.6, there are problems with the 1.7

[guillermor@computecsrl.com.ar]

I made ​​the change suggested but still can not start JIRA...

[Ramiro Pointis]

What OS are u using?

[guillermor@computecsrl.com.ar]

Windows Seven Ultima Version

[guillermor@computecsrl.com.ar]

Sorry, here is the log file