Jira using default email Id instead of Project Notification Scheme

Notification are not sent by the provided email id in project Notification scheme & are sent by default email id that I configured in Out going mail handler.

The steps that I followed to configuer the incoming mail ID

1. Selected Incoming Mail Handler from the System page.
2. Add POP/IMAP Mail Server & fill the following information
2.1 Name
2.2 Service Provider (Select based on the email service provider)
2.3 Protocol
2.4 User Name (Your email Id)
2.5 Password (Password of the email id).
2.6 Test Connection
3. Add Incoming Mail Handler
3.1 Name
3.2 Server (Select the one you created above)
3.3 Delay (For mail processing)
3.4 Handler (Please Select Add a Comment before specified marker or separator in the email body)
3.5 Split Regex (Regular Expression to indicate Start & End of the comment)
3.6 Click on Add
4. Go to the project for which you want to configure the incoming mail handler
4.1 Select Notification Scheme
4.2 Click Email edit & add the Incoming mail handler Email Id.

1 answer

Are you using Exchange as mail server?

We have the same problem and I found this article that should solve it: https://confluence.atlassian.com/display/JIRA/How+to+Set+Up+SMTP+Relay+in+Exchange+2007

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

243 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you