Jira users not receiving email notification

Rushit_Pandya January 28, 2024

Our Jira users are not receiving email notification for @username , workflow, assignee, reporter, or any edit done on the issue.  

 

4 answers

0 votes
Anusha Rutnam
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 8, 2024

Just a note here to let everyone know that if a user is not receiving their invite link because their email is on our suppression list, clicking the Resend invite link will unsuppress their email without you needing to contact Support.

Please note you will only see the Resend invite link if the user is unverified (i.e. if they have never logged in before). If you don't see the link, you will need to contact our Support team to have the email unsuppressed.

Note: For existing users, there is one more self-serve tool for unsuppressing the blocked emails of users who are not receiving notifications from either a Jira Software or Jira Work Management project. You can read more on that here.

For more information on this topic in this article: Jira Cloud email notification suppression list and why users don't receive email notification

0 votes
Bo Zhao
Rising Star
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January 28, 2024

Hi @Rushit_Pandya 

I had pretty much the same issue before and I came to know that Jira Cloud actually blocks user emails when they bounce too many emails back to Jira.

I would recommend first checking the affected users' Jira Email notifications settings under 'Personal Settings', making sure it's set to 'Send me email notifications' and your preferred activity type is checked.

If the above is already in place, maybe you are facing the same issue as I did, you might need to reach out to Jira support to get various users unblocked by them. You can do this by submitting a ticket via http://support.atlassian.com/contact/

I would also recommend whitelisting <atlassian.net> and <atlassian.com> on your mail server to ensure a smooth flow of notifications without any bouncing backs.

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2024

Hello, Good day. Please create a ticket from HTTP://support.atlassian.com/contact/ 

0 votes
Laurie Sciutti
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 28, 2024

Hello @Rushit_Pandya have you checked the mail queue?  There may be errors preventing emails from funneling through the queue. 

Rushit_Pandya January 28, 2024

Thanks for the reply.

Our mail queue is empty. zero items in it. 

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