Jira users are getting logout after few mins

we have configure jira for our project however users are getting logged out automatically after random few minutes of time.

Jira version V7.3.3

In web.xml I have value for 'session-timeout' of '300 min which by default 5 hr.

I have gone through some jira docs and known issue however i did not found any solution.

If someone has any idea please let me know how to fix it or any workaround.


1 answer

0 vote

Do you have another Atlassian application that is running under the same host name, probably with a different port? If so, the issue is with tokens. You need to have a different DNS name or context path for each application.

Thanks for the reply however we are not using other Atlassian application.

Please let me know if there any other reasons

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

187 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you