Jira upgrade from 5.2.11 to 6.3.12

I am trying to upgrade JIRA from 5.2.11 to 6.3.12 but i am having issues:

Exception thrown during upgrade: com.atlassian.util.concurrent.LazyReference$InitializationException: com.atlassian.util.concurrent.LazyReference$InitializationException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.keplerrominfo.jira.plugins.usergrouppicker.UserCFType': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.keplerrominfo.jira.plugins.usergrouppicker.UserCFType]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.impl.UserCFType.(Lcom/atlassian/jira/issue/customfields/persistence/CustomFieldValuePersister;Lcom/atlassian/jira/issue/customfields/converters/UserConverter;Lcom/atlassian/jira/issue/customfields/manager/GenericConfigManager;Lcom/atlassian/jira/config/properties/ApplicationProperties;Lcom/atlassian/jira/security/JiraAuthenticationContext;Lcom/atlassian/jira/bc/user/search/UserPickerSearchService;Lcom/atlassian/jira/issue/fields/rest/json/beans/JiraBaseUrls;Lcom/atlassian/jira/user/UserHistoryManager;)V com.atlassian.cache.CacheException: com.atlassian.util.concurrent.LazyReference$InitializationException: com.atlassian.util.concurrent.LazyReference$InitializationException: org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.keplerrominfo.jira.plugins.usergrouppicker.UserCFType': Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.keplerrominfo.jira.plugins.usergrouppicker.UserCFType]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.impl.UserCFType.

2 answers

1 vote
Boris Berenberg Community Champion Jan 06, 2015

This is probably because the Kepler plugin is out of date. Try removing all the files from the <JIRA HOME>/plugins/installed-plugins directory then restarting JIRA. If the issue persists, I recommend filing a support ticket with us at: https://support.atlassian.com/

Thank you Boris, i have removed all files from jira_data/plugins/installed-plugins directory and restarted JIRA worked.

After i login to JIRA/Add-ons, i got below error

The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. Click here for more information...

If i disable connection, how do i install plugins?

Your help is appreciated

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

213 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you