Jira upgrade 7.2 to 7.3 went wrong


we tried upgrading JIRA Core and Software from version 7.2 to 7.3 bit it went wrong. After hours of trying to recover configuration we decided to do a roll-back.

We did an unzip of the backup and replaced the /opt/atlassian/jira/ directory and installed database backup. After that JIRA start was fine and all plugins worked except JIRA software.

JIRA shows the error (Applications -> Versions and Licences):

JIRA Software is licensed but not currently installed.
Trying to install JIRA software through JIRA addon manager itself failed.
What can we do to recover JIRA 7.2.
Thank you
Regards, Ahmet

2 answers

0 votes

Don't use the add-on manager, it isn't an add-on.  Use the Application manager.

I would suggest removing it completely, restarting JIRA and then adding it again, reading the logs during the download and install process for errors.

Hi Nic.

We did like you said. Still doesnt work. It installes JIRA Software, but then all our Boards are gone. Probably many other settings too. We again needed to restore everything. Can you find something in the logs?

Logs: https://www.dropbox.com/s/wvqubpkubhi0y8m/atlassian-jira.log.1__?dl=1

FYI: I removed the board link smile

Thank you very much for your help

Regards, Ahmet

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot