Jira transition not in history shown

Christopher Mayr
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March 6, 2024

Hi community,

I have a very strange behavior in one of my Jira projects.

My workflow looks like this:

... - In Development - In Pull Request Review - In Test - ...

There are some Github Enterprise triggers between these steps, that when a pull request is created and a pull request is merged, the ticket will be set automatically to the next step.

2024-03-06_16h07_07.jpg

The transition works, but it's not shown in the history which breaks our reports.

2024-03-06_15h59_09.jpg

How is this possible and how can I fix this?

Best regards

1 answer

0 votes
Mark Rekveld - Marvelution
Atlassian Partner
August 30, 2024

I have a customer with a similar case, an automation rule transitions the issue, it shows in the correct state, but the history is missing the action.

Where you able to address your issue @Christopher Mayr 

Christopher Mayr
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 1, 2024

Unfortunately not solved yet, we already had several meetings with Atlassian and they can't reproduce it and so we didn't get a good solution.

Current guess is that an add on on our instance is the problem, we will try this in safe mode during our next update.

Mark Rekveld - Marvelution
Atlassian Partner
September 3, 2024

Thanks for getting back @Christopher Mayr 
To bad this is still an open case. I'll continue my investigation, when I find something I'll be sure to leave a comment in case it can also help you out.

Åse Nordberg
Contributor
October 15, 2024

We have the same type of set up that when a pull request is created and a pull request is merged, the issue will be set automatically to the next step in our workflow. Yesterday I saw that the change of status is not logged in history any more but have been done before. 

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