Jira -- tracking work history from multiple users on an issue. Advice/Best Practices?


We are running Jira 5.2.6 -- we have a project for external customer support. Several teams can work on any single issue -- it is not unusual to have the assignee or team change several teams before an isssue is resolved.

Anyway, is there a way to track how much work each user and/or team did on the issue? Preferably in a report or filter format?

I was thinking to enforce entering time-spent whenever an issue was assigned to another user... but not sure if there is a way to tally that all nice and pretty.

Tips much appreciated.

2 answers

1 accepted

First, you have plenty of reporting plugins on JIRA in addition to the standard reports. Just pick one.

Next, this is my advice: enforce logging through discussion with the teams, don't annoy the programmers with popups in JIRA (do that! do that! do that!). It is fine to customize JIRA and put some remainders in the pages, but it's better to leave things open and flexible.Train them to use JIRA, watch them for a while, ask for corrections if you see they do not follow rules ... the usual stuff

Feeling free is the key to a cool and nice environment. My 2 cents.

Hi Bryan, you might be interested in the Tempo Issue Timesheet.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Sunday in Agility

You asked for it, so we delivered: images on issues have arrived

A picture tells a thousand words. And agility boards have just released their latest feature: cover images on issues – so now your board can tell a story at first glance. Upload attachmen...

290 views 3 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you