Jira tickets not created for SNOW requests

[Richa Rajaram Aware]

Hi Team , 

We are facing the problem while creating the Jira tickets from SNOW request. We have written the regular expression in the scripted mail handler to match the format with SNOW request also wrote the rules in mailbox to match the conditions Still tickets are not created in Jira. Is there any solution on this issue ?

[Syed Majid Hassan -Exalate-]

Hi @Richa Rajaram Aware

This is Majid @ Exalate. 

How are you doing this integration? Are you using a custom script or an app to do this and what exactly is the issue you are facing? It would be good to get a end to end description and we can help troubleshoot this. I work with the Exalate team that takes the pain out of such integrations by providing an out of the box functionality that is easily customizable for your particular use case. 

Thanks

Majid

[Diana_Architect_ZigiWave]

@Richa Rajaram Aware did you manage to resolve the issue? If you're willing to try an alternative integration solution, feel free to check out ZigiOps. It's a fully no-code integration solution that connects Jira & SNow in a few clicks. ZigiOps enables the two-way connection between the two, transfers a variety of data, syncs it, and keeps it up to date. You can customize it to fit more than one use case, regarding the systems in question. If you want to know how it can solve your use case, do not hesitate to have a chat with our team.

Regards, Diana (ZigiOps team)

[Aditya Verma]

Hi @Richa Rajaram Aware ,

What error you are getting when you test the incoming mail handler ?

Thanks,

Aditya

[Richa Rajaram Aware]

Hi @Aditya Verma ,

Before they received error mail like INC2395454 has been assigned to group Capgemini GO L3 Ordering - GO [INT] [AUFT] Abnahme R70 UAT [Batch ZA38L9 has stopped with S322 error code]

But after that I have changed the regular expression for it then they didn't get any error mail but still tickets are not getting created.