I am using both Jira & Freshdesk and I am having this issue:
When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket is successfully created the ticket's description also involves
"Freshdesk Ticket #999" and then the ticket's description.
Is there any way that this text is not going to be automatically created every time?
I know that I can manually delete but I am creating and inspecting lots of tickets in daily basis and I am trying to find a way to avoid this manual task.
@Periklis Welcome to community. I believe that this question would be best directed at the Freshdesk support. I was not able to find anything in their documentation on how to configure what fields their integration utilizes. I would suggest reaching out to them.
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