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Jira ticket description upon creation via Freshdesk

Periklis I'm New Here Apr 12, 2021

Hello,
I am using both Jira & Freshdesk and I am having this issue: 
When I have a ticket in Freshdesk and I want this ticket to be created in Jira via the Freshdesk page and the ticket is successfully created the ticket's description also involves

"Freshdesk Ticket #999" and then the ticket's description.

Is there any way that this text is not going to be automatically created every time? 

I know that I can manually delete but I am creating and inspecting lots of tickets in daily basis and I am trying to find a way to avoid this manual task.

Thank you.

1 answer

0 votes
Brant Schroeder Community Leader Apr 15, 2021

@Periklis Welcome to community.  I believe that this question would be best directed at the Freshdesk support.  I was not able to find anything in their documentation on how to configure what fields their integration utilizes.  I would suggest reaching out to them.  

Periklis I'm New Here Apr 20, 2021

Thank you for your reply @Brant Schroeder !

It was quite helpful!

I'll talk to the Freshdesk team.

Cheers!

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