Jira systems integration

[Tarun Lal]

Hello, I have two customers running jira.

Usecase: All new issues which are opened on customer #1 jira system with 2nd company's name/email shall result in a new incident being opened in 2nd customer's jira system. In addtion, all updates done on the same incident should result in the other incident also being updated and shall not result in opening of another new incident.

Is this doable?

Thank you in advance!

[Timothy Chin · Accepted solution]

Or you could use webhooks to update each other (https://developer.atlassian.com/display/JIRADEV/JIRA+Webhooks+Overview).

[Alex Perez]

Hi,

If you're famliar to Jira plugins development, I think that your use case can be outlined as a Listener deployed in jira #1, filtering by project/customer reporting .. etc. If all criteria are met, then create a issue in jira #2 by REST or maybe a Jira client library ..

HTH