Jira support zip in data center which server

We are using data center and have 4 servers for Jira.  I have created a support zip.  How can I tell which server it is on?

1 answer

1 accepted

Hello,

you can find the details in application-log folder- > atlassian-jira.log, there you can see which server it is on from Environment sections.

Unfortunately the issue is we do not have access to the servers. Corp process is to raise a request with another team to get the logs for us. We have to provide them with the server that they need to get the file from. The request will be rejected if we don't provide this. In our dev environment it apppears to go the server that is related to the node in the system info page >>Cluster Node Id. Is it safe to say that would be the server the logs would go to?

Yes, it is the server log. You can find the details there as well. It will be in the log folder in the installation folder.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot