Jira support zip in data center which server

We are using data center and have 4 servers for Jira.  I have created a support zip.  How can I tell which server it is on?

1 answer

1 accepted

Hello,

you can find the details in application-log folder- > atlassian-jira.log, there you can see which server it is on from Environment sections.

Unfortunately the issue is we do not have access to the servers. Corp process is to raise a request with another team to get the logs for us. We have to provide them with the server that they need to get the file from. The request will be rejected if we don't provide this. In our dev environment it apppears to go the server that is related to the node in the system info page >>Cluster Node Id. Is it safe to say that would be the server the logs would go to?

Yes, it is the server log. You can find the details there as well. It will be in the log folder in the installation folder.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

346 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you