[Jira] submit case by email with fields value?


By integrating jira with other system, we are trying using email to create new case in jira. but jira only support following mapping: email's subject -> jira case summary; email's body -> jira case description. is there any way to pass some other field value from email to jira case?

it makes no sense to ask submitter to update case fileds on jira system after they have submit case by mail.

thanks all in advance.

1 answer

1 accepted

This widget could not be displayed.

You need a mail handler that can read incoming email and understand how you want to break up the mail into fields.

You could write your own, there are a couple in the marketplace which have specific uses, but the one to look at is JEMH - that is an immensely configurable incoming mail handler.

Hi Nic, thanks for your info. I think JEMH's license fee is too high and it provides too many features that we don't need. We will consider to write our own. thanks.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

573 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you