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Jira stopped authenticating with active directory



Jira has stopped authenticating active directory users (including the user with administrator privileges).
No access to Jira, just AD, how can I solve this?


Kind Regards

2 answers

1 accepted

0 votes
Answer accepted
Tansu Akdeniz Community Leader Dec 27, 2019

Hi @Roberto_Miasack ,

There should be an internal user with admin rights. Can you please check it?

If you don't know the credentials, you can restore it by following these steps.


Hi, Tansu.


Thanks for the quick response.
I don't have internal user access so I'm following the steps you sent me.

Anyway, I can't create the recovery_admin user. Could you help me validate if the sevenv.bat file is correctly edited?



Tansu Akdeniz Community Leader Dec 27, 2019

You don't have to create a recovery_admin user. It will be automatically eligible to login after following the steps in KB.

I add this setence is the last line?

Tansu Akdeniz Community Leader Dec 27, 2019

That's right.

I can't login to recovery_admin.



0 votes
brbojorque Community Leader Dec 27, 2019

Hi @Roberto_Miasack  since your server is Windows.

Please follow the command to open the Properties window of Java in this link. (Please see the Windows Service instruction specifically)

After that follow the link @Tansu Akdeniz added in his answer.

This time add the


 Into the Java tab in the Tomcat settings in the Windows Service.

Restart Jira via Windows Services (services.msc)

Try the password you have specified

Hi, Bryan.

I already did what you quoted above. I still can't authenticate with recovery_admin.




Please follow the content of the link.

You need to do a series of commands just to get the JAVA options and put the arguments in that window.

Remember to restart Jira.



Thank you for answer me.


But, i could not reproduce. I do not know where I am going wrong in the steps, but this recovery_admin does not work.


If there is any other way to help me, i appreciate.


Kind Regards,

brbojorque Community Leader Dec 27, 2019

Please visit this link and check if the Database operations is applicable to your case.

  • It will find the existing user you have in the Internal Directory
  • It will reset the user to a known password.
  • Make sure you change it afterwards.

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