Hi @Roberto_Miasack since your server is Windows.
Please follow the command to open the Properties window of Java in this link. (Please see the Windows Service instruction specifically)
After that follow the link @Tansu Akdeniz added in his answer.
This time add the
Into the Java tab in the Tomcat settings in the Windows Service.
Restart Jira via Windows Services (services.msc)
Try the password you have specified
Please follow the content of the link.
You need to do a series of commands just to get the JAVA options and put the arguments in that window.
Remember to restart Jira.
Please visit this link and check if the Database operations is applicable to your case.
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