Jira stopped authenticating with active directory

[Daniel Silva]

Hi,

Jira has stopped authenticating active directory users (including the user with administrator privileges).
No access to Jira, just AD, how can I solve this?

Kind Regards

[Tansu Akdeniz · Accepted solution]

Hi @Roberto Miasack ,

There should be an internal user with admin rights. Can you please check it?

If you don't know the credentials, you can restore it by following these steps.

Regards

[Daniel Silva]

Hi, Tansu.

Thanks for the quick response.
I don't have internal user access so I'm following the steps you sent me.

Anyway, I can't create the recovery_admin user. Could you help me validate if the sevenv.bat file is correctly edited?

Regards

[Tansu Akdeniz]

You don't have to create a recovery_admin user. It will be automatically eligible to login after following the steps in KB.

[Daniel Silva]

I add this setence is the last line?

-Datlassian.recovery.password=<your-password>

[Tansu Akdeniz]

That's right.

[Daniel Silva]

I can't login to recovery_admin.

[brbojorque]

Hi @Roberto Miasack  since your server is Windows.

Please follow the command to open the Properties window of Java in this link. (Please see the Windows Service instruction specifically)

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html?Settingpropertiesandoptionsonstartup-Windowsservice

After that follow the link @Tansu Akdeniz added in his answer.

This time add the

-Datlassian.recovery.password=<your-password>

 Into the Java tab in the Tomcat settings in the Windows Service.

Restart Jira via Windows Services (services.msc)

Try the password you have specified

[Daniel Silva]

Hi, Bryan.

I already did what you quoted above. I still can't authenticate with recovery_admin.

[brbojorque]

@Roberto Miasack 

Please follow the content of the link.

https://confluence.atlassian.com/adminjiraserver/setting-properties-and-options-on-startup-938847831.html#Settingpropertiesandoptionsonstartup-Windowsservice

You need to do a series of commands just to get the JAVA options and put the arguments in that window.

Remember to restart Jira.

[Daniel Silva]

Bryan,

Thank you for answer me.

But, i could not reproduce. I do not know where I am going wrong in the steps, but this recovery_admin does not work.

If there is any other way to help me, i appreciate.

Kind Regards,

[brbojorque]

Please visit this link and check if the Database operations is applicable to your case.

• It will find the existing user you have in the Internal Directory
• It will reset the user to a known password.
• Make sure you change it afterwards.

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html