Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira site to be disabled and I can't stop it...

I've got myself into a bit of a sticky widget regarding my account and a recent branding change for my nonprofit.  I created an account under the old name of our Foundation and have several projects in Jira we're managing there.  During the branding switch-over, I created a new Jira account (different sub-domain.atlassian.net) and started a single project there.

I'm now getting emails telling me that my newly created Jira site will be disabled the 24th if I don't log into it but I can't log into it anymore because my Google account that I use to log in has changed during the name change of my Foundation.  So I'm going to lose work there in a while and I can't seem to log in to stop it.

And I've tried to initiate a change to my email in the old Foundation name Jira site but it won't let me confirm it because that's the email I used on the new Jira site that's about to be terminated.  It's confusing, I know.

I'd like to combine both Jira site projects under just the new Foundation name but without help, I don't think I can do that (and it may not be possible at all).

I can't contact support because I'm currently on the free plan.  Can anyone at Altassian contact me for assistance?  webmaster@digitunity.org

1 answer

1 accepted

1 vote
Answer accepted
Jack Community Leader May 17, 2021

I recommend reaching out to Atlassian support at the following URL and create a ticket under the billing issue. https://support.atlassian.com/contact/#/ 

Thanks... I tried doing that before and it just pushed me to the community forum.  But I seem to be able to submit a ticket now.  Appreciated...

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you