Jira service desk


I have been testing a trial version of jira service desk for quite some time.

My requirement is that that when someone progresses a ticket to the next status or assignee the time logged in the previous persons name for the time the ticket was with him gets recorded.

The conditions are that:-

I should be able to set a condition for the working hours for the guy working on it like morning 7 to evening 5.Also weekends shouldnt be calculated

It should stop calculaing after 5pm in the evening and start at the next day office hours.My query is :Is this much of customization possible for this plugin?

1 answer

1 accepted

This issue has been raised as a blocker in the below issue raised with the vendor


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

212 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you