Jira service desk with confluence

Hello,

I setup JIRA service desk and I connected it with confluence but I want to make confluence help centre knowledgebase public but when I access to the link it asks for signup. I want singup option only if customer want to submit the query or ticket. 

How can I make knowledgebase articles public?

Any help appreciated.

Thanks

1 answer

0 votes

Go to general configuration -> global permissions and enable the flag for "can use" in the anonymous settings area.

Then go to the knowledge base space's settings and enable anonymous access (read only of course).

 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,118 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot