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Jira service desk knowledge base - customer asked to log in

Frode Haugland
Frode Haugland October 13, 2016

Is it expected behaviour that a user navigating to a knowledge base article must log in to confluence?

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Jack Brickey
Jack Brickey
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October 13, 2016

Frode,

There is an Atlassian Confluence ticket open on this (see below). Depending on your situation there is a work around. You will find details in the ticket from Oliver Wessels that worked for me. Basically you need to have anonymous access disabled and setup the KB from w/in the JSD project itself. If you have further questions LMK.

you can reference this issue to learn more - CONF-30161.

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Frode Haugland
Frode Haugland October 13, 2016

Thanks for your reply but browsing through i found this: https://jira.atlassian.com/browse/JSD-4350 that is actually more in line with what i'm looking for.

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Jack Brickey
Jack Brickey
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October 14, 2016

Yes that was one of the variations that evolved from the discussion on CONF-30161. Now if they will just implement. smile

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