Jira service desk knowledge base - customer asked to log in

Is it expected behaviour that a user navigating to a knowledge base article must log in to confluence?

1 answer

0 votes
Jack Brickey Community Champion Oct 13, 2016


There is an Atlassian Confluence ticket open on this (see below). Depending on your situation there is a work around. You will find details in the ticket from Oliver Wessels that worked for me. Basically you need to have anonymous access disabled and setup the KB from w/in the JSD project itself. If you have further questions LMK.

you can reference this issue to learn more - CONF-30161.

Thanks for your reply but browsing through i found this: https://jira.atlassian.com/browse/JSD-4350 that is actually more in line with what i'm looking for.

Jack Brickey Community Champion Oct 14, 2016

Yes that was one of the variations that evolved from the discussion on CONF-30161. Now if they will just implement. smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

808 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you