Jira service desk knowledge base - customer asked to log in

Is it expected behaviour that a user navigating to a knowledge base article must log in to confluence?

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Jack Brickey Community Champion Oct 13, 2016


There is an Atlassian Confluence ticket open on this (see below). Depending on your situation there is a work around. You will find details in the ticket from Oliver Wessels that worked for me. Basically you need to have anonymous access disabled and setup the KB from w/in the JSD project itself. If you have further questions LMK.

you can reference this issue to learn more - CONF-30161.

Thanks for your reply but browsing through i found this: https://jira.atlassian.com/browse/JSD-4350 that is actually more in line with what i'm looking for.

Jack Brickey Community Champion Oct 14, 2016

Yes that was one of the variations that evolved from the discussion on CONF-30161. Now if they will just implement. smile

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