Jira service desk an existing cases are opening new cases

Casey Chien November 20, 2019

Hi,

I got an issue is related to an existing cases are opening new cases.

why replies to existing cases are opening new cases, instead of appending to the existing case?

 

thanks 

 

1 answer

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 30, 2019

How have you conffigured the email channel?

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