Jira service desk Portal settings

Dear All,

I purchase JIRA service desk with Confluence (for KB) and want to start using it for internal IT.

I can seems to find the way to customize the users portal categories the ones shown on portal right menu.

Common requests

logins and accounts

companies

applications

servers and infrastructure

 

I can edit the issue types but not those option. any idea?

 

4 answers

1 accepted

Hi Moshe,

Thanks for sharing the screenshot.

Hope you need the right menu categories to be deleted.

You can very well edit these menu options in Request type.

You can delete any options from there.

2.jpg

Select the Request type(Red box) you can either remove the group names one by one in all entries by removing the group name from group column(green Box)

You can straight away delete the entire options by delete button (Violet box).

 

 

Thanks Girish. That solve the issue. one last issue- i want to add the IT AD group to service desk login, when i try to add the AD group to Jira service desk admin group it done but its not saved. any other way i could that? i already add the AD sync so i can view AD users and groups.

Hi Moshe, You are welcome. What I understood from your comment is that you want to add a group in service desk login. Is it so?

HI, I want to add group from AD to be admin group in service desk. so admin team can login with their network credentials. i already add the AD sync i can add the group to Jira-service desk admin group but its not saved

Hi, Could you please share the screenshot if you don't mind?

Done, please ignore second Jpg

HI , Did you saw the screen capture i attached?

Could you please attach the screenshot?

HI , Please review the screen capture from this link i had issue uploading the jpg. frodo.optitex.com/testpro/servicedesk.jpg

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

344 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you