Jira service desk CNAME

[Menouer Nobach]

Hi!

Is it possible to change the portal link from the service desk to for example:

help.domainname.com using CNAME. I tried searching google for this answer but I had no luck doing so,

thank you in advance

[Nic Brough -Adaptavist- · Accepted solution]

The service desk portals live under the base url given for your Jira system.

You could put a proxy in front of them with a different cname, but it will come back to using the base url quite quickly.

[Menouer Nobach]

Hi Nic,

I know the portal link lives under the base url, but the problem with that is that you still have the ":port/portal/customer/number" which looks kinda ugly so that wouldn't be a solution to my question unfortunately.

Regards,

Menouer 

[Daniel Eads]

Hi Menouer,

Jira internally will not change the URLs for any hyperlinks it generates once you land in Service Desk. So Nic is correct; you can create something like "help.domain.com" using a reverse proxy, but once you actually arrive there, any links the user clicks will go someplace like "jira.domain.com/portal/customer/94".

I'm sorry if that's not the answer you're looking for! Unfortunately it's how the system works right now. There is an open feature request to allow custom URLs: JSDSERVER-1627 - I recommend watching and voting on that feature request. For more information about how Atlassian prioritizes feature requests made on jira.atlassian.com, check out this Community post.

Cheers,
Daniel

[Simon Evans]

Hi Daniel,

JSDSERVER-1627 is not capturing the issue here.

JSDSERVER-513 is the correct ticket, and should be done, like zendesk and others. (it has the highest votes of any open issue)

This is a cumbersome workaround for something simple that shoud be in service desk.