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Jira service desk CNAME


Is it possible to change the portal link from the service desk to for example: using CNAME. I tried searching google for this answer but I had no luck doing so,

thank you in advance

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The service desk portals live under the base url given for your Jira system.

You could put a proxy in front of them with a different cname, but it will come back to using the base url quite quickly.

Hi Nic,

I know the portal link lives under the base url, but the problem with that is that you still have the ":port/portal/customer/number" which looks kinda ugly so that wouldn't be a solution to my question unfortunately.



Daniel Eads Atlassian Team Oct 22, 2018

Hi Menouer,

Jira internally will not change the URLs for any hyperlinks it generates once you land in Service Desk. So Nic is correct; you can create something like "" using a reverse proxy, but once you actually arrive there, any links the user clicks will go someplace like "".

I'm sorry if that's not the answer you're looking for! Unfortunately it's how the system works right now. There is an open feature request to allow custom URLs: JSDSERVER-1627 - I recommend watching and voting on that feature request. For more information about how Atlassian prioritizes feature requests made on, check out this Community post.


Hi Daniel,

JSDSERVER-1627 is not capturing the issue here.

JSDSERVER-513 is the correct ticket, and should be done, like zendesk and others. (it has the highest votes of any open issue)

This is a cumbersome workaround for something simple that shoud be in service desk.

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