Jira server time out error

Hello ,

I am on Jira Server 7.3

Recently Subversion checkins were not apperaing on Subversion tab in jira issue

 Looking at the logs i see time out errors . I tried restarting Jira

Any idea what this error is ?

2017-09-05 09:30:01,104 Caesium-1-3 ERROR anonymous    Subversion Index Update Service [c.a.j.p.e.subversion.revisions.DefaultLuceneIndexAccessor] Problem with path /<jira Home>/caches/indexes/plugins/atlassian-subversion-revisions: Lock obtain timed out: SimpleFSLock@/<jira home>/caches/indexes/plugins/atlassian-subversion-revisions/write.lock

1 answer

0 votes

Hi Sagar,

There is a knowledge base article titled Upgrading JIRA subversion plugin fails due to subversion indexes that can help:

Cause

The subversion indexes need to be rebuilt upon upgrading the plugin.

Resolution

  1. Shutdown JIRA
  2. Remove the atlassian-subversion-revisions directory from jira-home\caches\indexes\plugins
    • Make sure to delete the actual atlassian-subversion-revisions directory and not just its content
    • Check that the JIRA user has write access to the JIRA home directory
  3. Start JIRA
  4. Reindex your JIRA just to confirm whether the indexes has been properly rebuilt.

Try those steps and you should be set.

Cheers,

Branden

Thanks will try that oout

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