Jira server error with tempo when using xml account import

We are using the tempo plugin and attempting to pull account/customer information via the xml import functionality. When we put the url from which to pull the xml file, after about 30 seconds, we receive the following error:
"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.

Close this dialog and press refresh in your browser"

I have attempted this on two different ondemand instances and receive the same error. Has anyone here got the xml import working with tempo? I've followed the documentation so I am not quite sure what else could be wrong.

I have attempted to push the xml via a webservice and just a plain xml file hosted on a webserver, with both resulting in the same error.

Any help is appreciated =)

1 answer

Tempo developers are investigating this and they will keep you posted.

Best regards

Sverrir Tynes
Tempo support

Thanks, much appreciated. Atm, this is holding up our progress in integrating tempo with our backend system

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