We are using the tempo plugin and attempting to pull account/customer information via the xml import functionality. When we put the url from which to pull the xml file, after about 30 seconds, we receive the following error:
"The JIRA server could not be contacted. This may be a temporary glitch or the server may be down.
Close this dialog and press refresh in your browser"
I have attempted this on two different ondemand instances and receive the same error. Has anyone here got the xml import working with tempo? I've followed the documentation so I am not quite sure what else could be wrong.
I have attempted to push the xml via a webservice and just a plain xml file hosted on a webserver, with both resulting in the same error.
Any help is appreciated =)
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