Jira rich text editor not displaying format bat

I installed the JIRA labs rich text editor in JIRA 6.4.14 test environment. It work fine. I then installed it in our production environment and it worked no so fine. When, for example, I add a comment, there is no text formatting bar. There are the two tabs (text/visual) which indicates the plugin is partially working.

Any advice about how to get the plugin to allow text formatting would be appreciated.

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Rich Text Editor is now offically supported as part of JIRA 7.3.

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