Jira page unavailable

[Diep Tu Minh]

Good morning,

I have a project that I manage with the Jira management tool, but for some reason since last February, I could not access the project anymore, and now even the URL cannot be found. I created the project and still use it last December, but at the end of January, the page was unavailable. This is what I see when I click on the link to my project with the URL and now the URL is not found. 

Please help!!

The URL is https://onlyahippo.atlassian.net/

[Mikael Sandberg · Accepted solution]

Hi @Diep Tu Minh,

Welcome to Atlassian Community!

If all your Jira Cloud products are on the free plan they will be deactivated after 120 days or inactivity, and then Atlassian will retain the data for another 60 days (15 days of you are on the old billing system) before being deleted. You can read more about it in this KB.  

[Diep Tu Minh]

But I was using it in December and try to go back in January and I could not.

[Diep Tu Minh]

So do you think the project are gone and cannot recuperate anymore, because I was using it in December, but could not access to it January or February

[Mikael Sandberg]

I don't know what happened in this case, but you will get a warning email way before your instance will become inactive, and all you have to do it log in to it in order to extend it. Since your instance cannot be reached anymore and this has been the case since February there is no way of restoring it because you are way pass the 15 days/60 days retention.

[Diep Tu Minh]

The problem is I was the one who created the project management, but it is possible that I create it from someone else account project, but I was with them in a project before?

[Diep Tu Minh]

Also the project was created and I use them before the update of the new altas, when it gets updated it is when I don't have access to it anymore.

[ConnectIN Consulting]

Hi everyone, the same thing happened to me as well, I was out of office for a while is there any possibilities to retrieve my old data's? Please help me ASAP