Jira outgoing mail Read timed out

Hi there,

I have a timeout setting: 10 seconds for my JIRA Outgoing mail server setting. Today, we found some error email in the error queue. From server log, it show Read time out error.

com.atlassian.mail.MailException: javax.mail.MessagingException: Exception reading response;
  nested exception is:java.net.SocketTimeoutException: Read timed out

We tried to send the error mail, and it throw the same error "Read time out error"

It seem happened on certain email as most of the emails were able be delivered. We performed the telnet command from JIRA server and it able to connect and sent out the test email.THere is no issue on the outgoing mail server.

Did anyone face the similar issue before and any workaround for this?

Other that adjust the time out error per link here, https://confluence.atlassian.com/display/JIRAKB/Read+Timed+Out+Error+When+Sending+Outbound+Mail+from+JIRA , do anyone have any idea to check and resolve this?

1 answer

I got the same problem. However, I am able to receive the outbound notification (more than 1). It seems like system treat it as failed and non-stop retry / resend. Anybody can help on this? I am not sure the problem is from JIRA / JEMH.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,725 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you