Jira outgoing SMTP server IP ranges

Hi, does anyone have a list of ranges for Jira SMTP servers? I keep getting emails blocked by our spam filter due to spoofing. I have an exclusion rule setup, but the IP addresses they list (https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) dont seem to cover their outgoing SMTP servers.

I have been adding IP addresses as they show up, but it seems like the list is quite extensive. Here is what I have so far:


Jira support keep pointing me to the above website, and dont seem to have any idea beyond that.....



1 answer

Hi Boris, thats a lot of IP addresses, however the above IPs are not in the list. Which so far as the ones that have been sending me notifications.

Did a whois on the IPs you provided and they are Sendgrid. Unfortunately it seems that Sendgrid does not provide us with a list of all IP ranges they use. I think you should ask Atlassian support to explicitly reach out to the internal services team that manages Sendgrid and have them pull down the IPs which are either in a shared or dedicated pool used by Atlassian. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 8 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

32 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you