Jira outgoing SMTP server IP ranges

Hi, does anyone have a list of ranges for Jira SMTP servers? I keep getting emails blocked by our spam filter due to spoofing. I have an exclusion rule setup, but the IP addresses they list (https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) dont seem to cover their outgoing SMTP servers.

I have been adding IP addresses as they show up, but it seems like the list is quite extensive. Here is what I have so far:


Jira support keep pointing me to the above website, and dont seem to have any idea beyond that.....



1 answer

Hi Boris, thats a lot of IP addresses, however the above IPs are not in the list. Which so far as the ones that have been sending me notifications.

Did a whois on the IPs you provided and they are Sendgrid. Unfortunately it seems that Sendgrid does not provide us with a list of all IP ranges they use. I think you should ask Atlassian support to explicitly reach out to the internal services team that manages Sendgrid and have them pull down the IPs which are either in a shared or dedicated pool used by Atlassian. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot