Jira outgoing SMTP server IP ranges

Hi, does anyone have a list of ranges for Jira SMTP servers? I keep getting emails blocked by our spam filter due to spoofing. I have an exclusion rule setup, but the IP addresses they list (https://confluence.atlassian.com/cloud/atlassian-cloud-ip-ranges-and-domains-744721662.html) dont seem to cover their outgoing SMTP servers.

I have been adding IP addresses as they show up, but it seems like the list is quite extensive. Here is what I have so far:


Jira support keep pointing me to the above website, and dont seem to have any idea beyond that.....



1 answer

0 vote
Boris Berenberg Community Champion Nov 19, 2017

Did you allow the ones listed at https://ip-ranges.amazonaws.com/ip-ranges.json ?

Hi Boris, thats a lot of IP addresses, however the above IPs are not in the list. Which so far as the ones that have been sending me notifications.

Boris Berenberg Community Champion Nov 21, 2017

Did a whois on the IPs you provided and they are Sendgrid. Unfortunately it seems that Sendgrid does not provide us with a list of all IP ranges they use. I think you should ask Atlassian support to explicitly reach out to the internal services team that manages Sendgrid and have them pull down the IPs which are either in a shared or dedicated pool used by Atlassian. 

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