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Jira notification

Few users are not receiving JIRA email notification even though its set to "Notify me" in the profile page

2 answers

Best way to find out would be to use the Notification helper, you can find this under Settings:

 

System --> Settings --> Notification helper

0 votes
Jack Community Leader Dec 19, 2019

just because they have notify me in their profile does not mean they will get notified of all issues/events for all projects. notifications are controlled at the project level (generally speaking). Check the specific project > project settings > notifications and verify the users are in one of the roles/groups that will receive notifications for specific actions.

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