Jira not writing mail logs

I run Jira 5.0.1 on Win2003/SQL server. I am trying to troubleshoot a few mail issues. Up till about a month ago I can see a mail log in "C:\Program Files\Atlassian\Application Data\JIRA\log\atlassian-jira-outgoing-mail.log".

I can send test emails to the person who is having a problem, but notificatoins do not seem be sent.

I am using an SMTP server rather than JNDI.

However, there is no data in that file since 7 Feb 2013. The last restart I did was 21 March 2013. I am not aware of any changes in the setup over the last few months. Can anyone suggest what would be stopping any SMTP logging?

2 answers

1 accepted

0 votes
Daryl Chuah Atlassian Team Mar 20, 2013

Hi Geoff

Have you check whether the mail logging has been set to ON ?

You can go to (Administration > System > Troubleshooting and Support > Logging & Profiling > Mail) to have a look on it.

Hope it helps :)


Daryl, thanks for the pointer, so not know why I missed that in the doco. I went in and turned the mail logging to Debug. I have since turned it off again, but it seems to be logging. Also, interestingly, the person to whom I was having trouble sending mail was able to receive the test I sent via a comment in the issue.

I do not know if that has fixed something, or if the proble,m will recur. Will keep an eye on it.


0 votes
Janet Albion Atlassian Team Mar 20, 2013

Hi Geoff,

First, you might want to check if the mail logging is enabled via Administrations > Logging & Profiling > Mail .

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,861 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot