Jira not starting up -- Need help urgently

Hi All

the problem is jira is not starting up at all. In the logs it gives you this error (see below).

On front end it gives you message

Error occurred while starting component 'com.atlassian.jira.plugin.profile.DefaultUserFormatMapper'.

Help please?


2013-07-14 22:21:35,553 Thread-1 ERROR [com.atlassian.jira.ComponentManager] Error occurred while starting component 'com.atlassian.jira.plugin.profile.DefaultUserFormatMapper'.

java.lang.IllegalArgumentException: Invalid complete key specified: null

at com.atlassian.plugin.ModuleCompleteKey.<init>(ModuleCompleteKey.java:17)

at com.atlassian.plugin.manager.DefaultPluginManager.getEnabledPluginModule(DefaultPluginManager.java:766)

at com.atlassian.jira.plugin.profile.DefaultUserFormatMapper.ensureCurrentMappingsValid(DefaultUserFormatMapper.java:118)

at com.atlassian.jira.plugin.profile.DefaultUserFormatMapper.start(DefaultUserFormatMapper.java:107)

at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:254)

6 answers

1 accepted

Hi All

Thanks for all your comments. I managed to resolve this issue.

When i tried to xml import the same file again after a few hours it imported fine, jira started perfectly.

the issue may be due to memory running out during xml import and thus corrupting the database and preventing a start up.

But this is just a hypothesis, no way i can prove it now, since the issue is no longer replicable.

But if anyone can suggest any other possible root causes, then it will be great


What version of Jira are you using? What plugins are you using?

HI Bhushan

I am on 4.1.2, about to upgrade to higher version. There are just three custom plugins i use, Jira charting plugin, greenhopper and Jira workflow misc extensions.

The instance worked fine until now. Today morning i tried to do an restore from xml, that failed, when i tried to rollback even that failed, after that jira failed to start up with this error.

0 vote
Mizan Community Champion Jul 14, 2013

Can you provide more logs . From starting of JIRA till the error/end . You can save it as a text and upload it to a comment

What is the JIRA version you're trying to upgrade to?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

42 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you