the problem is jira is not starting up at all. In the logs it gives you this error (see below).
On front end it gives you message
Error occurred while starting component 'com.atlassian.jira.plugin.profile.DefaultUserFormatMapper'.
2013-07-14 22:21:35,553 Thread-1 ERROR [com.atlassian.jira.ComponentManager] Error occurred while starting component 'com.atlassian.jira.plugin.profile.DefaultUserFormatMapper'.
java.lang.IllegalArgumentException: Invalid complete key specified: null
Thanks for all your comments. I managed to resolve this issue.
When i tried to xml import the same file again after a few hours it imported fine, jira started perfectly.
the issue may be due to memory running out during xml import and thus corrupting the database and preventing a start up.
But this is just a hypothesis, no way i can prove it now, since the issue is no longer replicable.
But if anyone can suggest any other possible root causes, then it will be great
I am on 4.1.2, about to upgrade to higher version. There are just three custom plugins i use, Jira charting plugin, greenhopper and Jira workflow misc extensions.
The instance worked fine until now. Today morning i tried to do an restore from xml, that failed, when i tried to rollback even that failed, after that jira failed to start up with this error.
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