Jira not starting giving error 1.

[Jared Landress]

Recently (as in yesterday) upgraded to JIRA 7

Trying to run the standard start_service.bat when the windows server starts up.

The response we get is

The Atlassian JIRA service is starting.
The Atlassian JIRA service could not be started.

A service specific error occured: 1.

More help is available by typing NET HELPMSG 3547.

after typing NET HELPMSG 3547 at the command prompt we get

A server specific error occured: ****.

Now if we got to the BIN\ directory and run start-jira.bat JIRA starts (but tomcat runs as an open command window and the user can't log off or it stops running again)

System Information
Memory 48gb
CPU Intel Xeon E5-2690

OS: Windows Server 2012
Database: SQL Server 2012 Standard

Other Applications
This server is exclusively for development control software

• JIRA
• STASH
• (PENDING) Bamboo

Any help would be GREATLY appreciated.

[Knut Arne Ristebråten · Accepted solution]

I had the same issue.

Ended up with reinstalling the JIRA service with the service.bat file in \Atlassian\JIRA\bin

In cmd \Atlassian\JIRA\bin: service.bat remove

Restart PC/Server

In cmd \Atlassian\JIRA\bin: service.bat install

As explained in https://confluence.atlassian.com/jira/running-jira-as-a-service-185729610.html

[sevenedus]

Seems it happens after each JAVA update.

[aleksbelic]

It happened to me after Java update. Reinstalling the service did the job BUT DON'T(!) forget to restart your computer between removing JIRA service and reinstalling it.

[Nic Brough -Adaptavist-]

I ran into this a few weeks ago.  In my case, it was something to do with a dll that was needed (although it shouldn't have been)

Can you check what version of Java you are running?  I fixed mine by getting rid of Java 1.6 (which JIRA 7 doesn't  run on anyway), but if you are on 1.7 or 1.8, then try copying  msvcr71.dll from the Java bin directory to the Tomcat bin directory

[Jared Landress]

Unfortunately this did not help.

any other ideas?

[Nic Brough -Adaptavist-]

Not really, there's something broken in Windows and its clashing with a weakness or possible bug in JIRA. I'd read the log files for JIRA next, see if there are any clues in there (atlassian-jira.log and Catalina.out), but then I'd raise this with Atlassian (because if it is a weakness or bug in the JIRA installer, they've probably seen it more than once)

[lokesh m]

Same issue find here. i did above steps. i got the error as below.

Please can any one help to fix above error.