Jira mail queue stops periodically and have to reboot jira and / or manually flush queue

After 24 to 36 hours uptime the Jira mail queue stops. If I manually flush the queue it does send the mails but gets stuck again straight away.

2 answers

1 accepted

This happen mostly due to Out of memory errors. Search for outofmemory on stdout log file.

You may treat the symptom by increasing the java heap space memory. But that would be a temporary solution.

You need to investigate on the root cause. The most common possibilities are:

1. 3rd party plugins

2. Custom services

3. XML back-up sucks a lot of memory if the production instance is huge

Also consider visiting this URL for more information.

https://confluence.atlassian.com/pages/viewpage.action?pageId=191069

Rahul

In addition, intermittent network failures can cause this. Try using BigBrother, NewRelic, or similar to monitor the server's connectivity.

0 vote
Daryl Chuah Atlassian Team Jan 07, 2013

Hi Kevin

There is a knowledge base article regarding on this issue : https://confluence.atlassian.com/display/JIRAKB/Mail+Queue+Never+Flushed+Automatically

Hope it helps :)

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