we have the problem that our Jira always lose the useraccounts that are synced by LDAP.

About the System:

Version: 7.3.4

Build-Nummer: 73015

Windows Server 2008 R2 6.1

Apache Tomcat/8.5.6

mysql (5.7.18-log)


I have configured the LDAP synchronisation and it work fine. It passes the test successfully and read out all users (about 236) but after after a few hours the users that have been synced are gone.

Then i go back to the LDAP configuration and sync again Manually and after a few runs the users are back again.


Can some one Help me with this issue?


kind regards



1 answer

This widget could not be displayed.

There's nothing in JIRA that would remove the users except an admin deleting them or an LDAP sync removing them.  It sounds like you have some problem with LDAP not responding or not being available, so when JIRA is trying to fetch them, they look like they've gone.


hmm but there is no firewall between Jira and Domaincontroller even the Windowsfirewall ist off.

And every other System works fine with LDAP only in Jira I have the problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you