we have the problem that our Jira always lose the useraccounts that are synced by LDAP.

About the System:

Version: 7.3.4

Build-Nummer: 73015

Windows Server 2008 R2 6.1

Apache Tomcat/8.5.6

mysql (5.7.18-log)


I have configured the LDAP synchronisation and it work fine. It passes the test successfully and read out all users (about 236) but after after a few hours the users that have been synced are gone.

Then i go back to the LDAP configuration and sync again Manually and after a few runs the users are back again.


Can some one Help me with this issue?


kind regards



1 answer

0 votes

There's nothing in JIRA that would remove the users except an admin deleting them or an LDAP sync removing them.  It sounds like you have some problem with LDAP not responding or not being available, so when JIRA is trying to fetch them, they look like they've gone.


hmm but there is no firewall between Jira and Domaincontroller even the Windowsfirewall ist off.

And every other System works fine with LDAP only in Jira I have the problem.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,080 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot