Jira issue transition will automatic update service desk issue

Hi,

I have an situation like this where customer is interested in the incident ticket that they created.

We have a service desk to support customer need. When the service deck reach to certain stage it automatic clone the issue in jira.

So the issue in jira reach to deployment status, we like to inform the customer whose raise in servicedesk automatically. How do we do that?

 

 

1 answer

0 vote
Boris Berenberg Community Champion Oct 04, 2017

Look at the update linked issue Automation rule template.

Hi Boris,

I am abit new to Jira. Mind sharing more in-depth how is done?

Thank you

OMG i finally understand what you meant. 

Thank alot

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

42 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you