Jira issue transition will automatic update service desk issue


I have an situation like this where customer is interested in the incident ticket that they created.

We have a service desk to support customer need. When the service deck reach to certain stage it automatic clone the issue in jira.

So the issue in jira reach to deployment status, we like to inform the customer whose raise in servicedesk automatically. How do we do that?



1 answer

Look at the update linked issue Automation rule template.

Hi Boris,

I am abit new to Jira. Mind sharing more in-depth how is done?

Thank you

OMG i finally understand what you meant. 

Thank alot

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

511 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you