Jira issue transition will automatic update service desk issue


I have an situation like this where customer is interested in the incident ticket that they created.

We have a service desk to support customer need. When the service deck reach to certain stage it automatic clone the issue in jira.

So the issue in jira reach to deployment status, we like to inform the customer whose raise in servicedesk automatically. How do we do that?



1 answer

Look at the update linked issue Automation rule template.

Hi Boris,

I am abit new to Jira. Mind sharing more in-depth how is done?

Thank you

OMG i finally understand what you meant. 

Thank alot

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