Jira issue collector environment field


I have issue collector for JIRA Service Desk that is set up to collect environment. Some time ago environment details were just collected automagically. Now it is a checkbox that is unchecked by default. and most of customers are not noticing it and do not check it out. So we have a problem — we do not aware of the page, browser, etc.


Can we make environment data to be always collected again?

image2016-9-30 9:52:5.png

4 answers

I would also like to see an option to make the environment data opt out rather than opt in. Many users do not realise what it is and ignore it.

Hello Atlassian,

I have also just run into this issue today on JIRA Cloud. While I appreciate giving visitors the option of sharing environment data, the default state of not collecting it makes the feedback given decidedly less useful. If you insist upon requiring this option, can it at least be made opt-out rather than opt-in.

We are experiencing the same issue.  We rely heavily on knowing where the user is on the site, as most of the time the bug reports are very vague, so losing this data because the user hasn't ticked a box, is very disruptive.

I hope the change will apply to JIRA Server too :)

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