I have issue collector for JIRA Service Desk that is set up to collect environment. Some time ago environment details were just collected automagically. Now it is a checkbox that is unchecked by default. and most of customers are not noticing it and do not check it out. So we have a problem — we do not aware of the page, browser, etc.
Can we make environment data to be always collected again?
I have also just run into this issue today on JIRA Cloud. While I appreciate giving visitors the option of sharing environment data, the default state of not collecting it makes the feedback given decidedly less useful. If you insist upon requiring this option, can it at least be made opt-out rather than opt-in.
I'm deploying a new internal Jira instance and noticed that the formerly very useful silent collect of env data is gone! All my users are employees who in their employment legally consent to monitoring of their use of company systems. How can Atlassian justify breaking functionality like this? How can that feature be made to work silently again!?? Why aren't the Jira sysadmins afforded the same courtesy to chose that the people who click on the issue collector are??
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