I have issue collector for JIRA Service Desk that is set up to collect environment. Some time ago environment details were just collected automagically. Now it is a checkbox that is unchecked by default. and most of customers are not noticing it and do not check it out. So we have a problem — we do not aware of the page, browser, etc.
Can we make environment data to be always collected again?
I have also just run into this issue today on JIRA Cloud. While I appreciate giving visitors the option of sharing environment data, the default state of not collecting it makes the feedback given decidedly less useful. If you insist upon requiring this option, can it at least be made opt-out rather than opt-in.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot