I see you have a support ticket in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-2090372
I recommend following up in that ticket.
You will need to contact Atlassian Support to get a status on this. Hopefully the fact the site is down won't prevent you adding the site to the request - it is known to have happened.
I've tagged atlassian-support on this thread.
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