Jira is showing me deleted users

I had configured my JIRA instance to use LDAP users. On my active directory i had the user: Jesús Reategui Morales.

I imported a project, and that project had a JIRA user: UserName:jreateguiAdmin, Name of the user: Jesús Reátegui Morales.

I changed  the name of the JIRA user (username:jreateguiAdmin) to Jesus Reategui Morales.

I changed all the issues  that Jesus Reategui Morales(JIRA username:jreateguiAdmin) has assigned to the LDAP user Jesús Reategui Morales.

Then i deleted the JIRA user (username: jreateguiAdmin )(that the name of user previusly was Jesús Reátegui Morales and now is Jesus Reategui Morales)


On User management i made this search  and the only exisitng user is the active directory user Jesús Reategui Morales:


image2016-9-2 11:2:37.png


At this point everything is OK.


The problem is when i want to change the project lead of some project, i found 3 Jesus Reategui Morales:

1.- Jesús Reategui Morales --> Active directory user 

2.- Jesús Reátegui Morales --> the first name that i used to JIRA user jreateguiAdmin

3.- Jesus Reategui Morales --> the second name that i used to JIRA user jreateguiAdmin


image2016-9-2 10:53:49.png


Any help?.


PD. When i try to assign a issue, JIRA show only the active directory user:


1 answer

0 votes

JIRA keeps records of users because it needs them for the history reporting.  Deleting it from LDAP is fine, as it keeps a local copy, but it keeps it in a "this user has gone" state, which is why you can't use the old user.

i don't want to use old user. I don't want to see all these old and deleted users on the Project lead user list.


Exist any procedure to delete all "this user has gone" users?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,088 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot