Jira is not showing correctly after upgrade

Stavros Michael
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June 2, 2015

After upgrading from JIRA 6.4 to 6.4.5 there was an advice in the log file to update the locale of the postgres database to either C or POSIX otherwise some functionalities will not work correctly. Steps I follow

  • Export database using pg_dump command and save the text dump file for later
  • Stop database server
  • Delete data/ folder and initdb again with --locale=POSIX
  • Start server, create again my database and import using psql dbname < dumpfile
  • Start JIRA and wait for database upgrade

After these step I am connecting to JIRA and I see the following. What could be the problem? What should I check? There is nothing in the log files

 

JIRA v6.4.5.jpg

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Stavros Michael
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June 2, 2015

The web.xml file was not correct. Restore with original and now JIRA is working

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Nic Brough -Adaptavist-
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June 2, 2015

I'm afraid "there is nothing in the log files" is inaccurate.  There should be a record of what has gone wrong with the current session, records of the upgrade, and all recent activity.  Please re-read atlassian-jira.log and catalina.out to see what is happening.  If both genuinely have nothing in them since your restart, then the service isn't running at all.

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