By default JIRA processes all messages that with DELETED flag set to false. Once they're processed by mail handler they're marked as deleted. Default mail handlers do not take the SEEN flag into account. Possibly some 3rd party mail handler could do that. Alternatively you might want to create custom mail handler that processes only unread messages.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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